Frequently Asked Questions

Everything you need to know about your Divoom experience.

What is the typical shipping timeframe for my order?

Orders are typically processed within 1-2 business days. Standard international shipping usually takes between 7 to 15 business days depending on your location.

How do I connect my Divoom device to the mobile app?

Download the Divoom app from the App Store or Google Play, enable Bluetooth on your smartphone, and select your device from the pairing list within the app settings.

What is your return policy for electronic products?

We offer a 30-day money-back guarantee for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Do Divoom products come with a warranty?

Yes, all our hardware products come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.

Can I create my own pixel art for the display?

Absolutely! The Divoom app features a comprehensive pixel art editor where you can design your own animations, static images, and text scrolls to display on your device.